Privacy Policy

Last Updated: September 2026  ·  This Privacy Policy should be read together with our Terms of Use.

Urban Homes Reality Kolkata (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains what information we collect when you use the Urban Homes Reality Kolkata website, enquiry forms, digital platforms and customer-support channels, how that information is used, and the choices available to you.

By accessing or using our website or services, submitting an enquiry, or contacting us through phone, WhatsApp, email or other channels, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or digital platforms, you may voluntarily provide information to us, for example when you submit:

• An enquiry or contact form.
• A WhatsApp request or callback request.
• Your phone number or email address.
• A property enquiry or site-visit request.
• Other information shared through our website, social media channels, or customer-support channels.

This typically includes details such as your name, contact number, email address, preferred location, budget, and your property requirement or message.

2. How We Use Your Information

Information you submit is used by Urban Homes Reality Kolkata and its authorized representatives to contact you regarding your enquiry and related real-estate services. Communication may include:

• Property information.
• Pricing and availability.
• Site-visit coordination.
• Project information.
• Home-loan assistance.
• Documentation guidance.
• Alternative property suggestions.
• Offers and promotional campaigns.
• Follow-up regarding your enquiry.
• Other relevant real-estate services.

3. Communication Channels & Consent

By submitting your contact details or an enquiry, you expressly authorize Urban Homes Reality Kolkata and its authorized representatives to contact you regarding the property, service, project, or information requested by you.

Communication may take place through:

• Phone calls.
• WhatsApp.
• SMS.
• Email.
• Other electronic communication channels reasonably connected with your enquiry.

You acknowledge that submitting an enquiry may result in follow-up communication relating to your requirement, including information about available properties, alternative properties, site visits, project updates, financing assistance, offers, promotional benefits, and related services.

Where permitted by applicable law, this consent may include communication through phone calls, WhatsApp, SMS, email, or other electronic channels. Standard telephone, SMS, internet, or messaging charges imposed by your service provider may apply.

4. Your Choices (Opt-Out)

You may request that promotional or non-essential communications be stopped at any time by contacting us using the details in the Contact Us section below.

However, communications reasonably necessary for an existing enquiry, scheduled site visit, booking, transaction, documentation process, service request, or other ongoing interaction may continue where permitted or required by applicable law.

5. Accuracy of Information You Provide

By submitting your details, you confirm that the information submitted by you is accurate to the best of your knowledge and that you are authorized to provide the contact details submitted.

6. Business Records

Urban Homes Reality Kolkata may maintain legitimate business records relating to leads and customer introductions, including:

• CRM records.
• Enquiry forms.
• Call logs.
• WhatsApp messages.
• Emails.
• Site-visit records.
• Customer confirmations.
• Lead-registration records.
• Booking-related communication.
• Other relevant business records.

Such records may be used to establish the chronology and source of a customer introduction where a legitimate commission dispute arises, as described in our Terms of Use.

7. Third-Party Websites & Platforms

Our website may contain links or references to third-party websites and platforms, including social-media platforms, developers, property portals, banks and financial institutions, government or regulatory websites, and other external resources.

Such links are provided for convenience and informational purposes. Urban Homes Reality Kolkata does not control or assume responsibility for the content, availability, security, privacy practices, terms, or policies of third-party websites. Users should review the applicable terms and privacy policies of third-party websites before providing information or using their services.

8. No Obligation

Submitting an enquiry does not create any obligation to purchase, book, invest in, or enter into any transaction with Urban Homes Reality Kolkata or any developer, promoter, property owner, or third party.

9. Changes to This Privacy Policy

Urban Homes Reality Kolkata reserves the right to update, modify, revise, add, or remove provisions of this Privacy Policy from time to time. Any updated version shall become effective when published on this website unless otherwise stated. The “Last Updated” date indicates when this Policy was most recently revised. Users are encouraged to review this Policy periodically.

10. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Subject to applicable law, disputes arising out of or relating to this Policy shall be subject to the jurisdiction of the appropriate courts and legal authorities having jurisdiction in Kolkata, West Bengal. Nothing in this section shall prevent a party from exercising any statutory right or remedy available under applicable law.

11. Contact Us

For questions, clarifications, or requests regarding this Privacy Policy or your information, please contact:

Urban Homes Reality Kolkata
Real Estate Marketing & Sales
Kolkata, West Bengal, India
Phone: 9877487157
WhatsApp / Support: 9123818044
Email: urbanhomesrealitykolkata1825@gmail.com