Terms & Conditions

Last Updated: September 2026  ·  ⬇ Download PDF

Welcome to Urban Homes Reality Kolkata.

These Terms & Conditions (“Terms”) govern your access to and use of the Urban Homes Reality Kolkata website, property listings, enquiry forms, digital platforms, social media channels, promotional materials, customer-support channels, and related real-estate marketing and sales services.

By accessing or using our website or services, submitting an enquiry, contacting us through phone, WhatsApp, email or other channels, requesting property information, or arranging a property visit, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any provision of these Terms, you should discontinue use of the website and related services.

1. About Our Services

Urban Homes Reality Kolkata is a Real Estate Marketing & Sales company / Channel Partner engaged in facilitating the marketing and sale of residential and other real-estate properties on behalf of promoters, developers, property owners, and associated parties.

We primarily provide assistance relating to property sales and do not operate as a rental service provider unless rental assistance is specifically stated for a particular listing or service.

Our services may include, but are not limited to:

• Property information and enquiry assistance.
• Property search based on customer requirements.
• Connecting prospective buyers with relevant promoters, developers, property owners, or authorized representatives.
• Property site-visit coordination.
• Customer follow-up and sales assistance.
• General documentation guidance.
• Home-loan assistance and coordination.
• Communication and coordination between customers and concerned project representatives.
• Information regarding applicable offers, cashback, gifts, discounts, or promotional benefits.
• Post-enquiry assistance relating to the property transaction.

Urban Homes Reality Kolkata may act as a marketing and facilitation partner and does not necessarily own, construct, develop, finance, approve, or independently control every property or project displayed through our platforms.

The final contractual relationship concerning a property shall be between the customer and the concerned developer, promoter, property owner, or other authorized party, as applicable.

2. Property Information

We make reasonable efforts to provide accurate, relevant, and updated information regarding properties and projects displayed or promoted through our platforms.

Such information may include: property size and configuration, location and connectivity, floor and unit details, property price, availability and inventory, amenities and facilities, project specifications, construction status, possession-related information, parking availability, maintenance information, developer/promoter information, loan-related information, offers and promotional benefits, and other project-related information.

However, real-estate information can change frequently. Property prices, inventory, availability, specifications, amenities, floor plans, possession timelines, construction status, government charges, taxes, approvals, and other project-related information may be changed, revised, withdrawn, or updated by the concerned developer, promoter, property owner, government authority, financial institution, or other relevant party.

Accordingly, information displayed on our website, social media pages, advertisements, brochures, videos, property portals, or other communication channels should be treated as subject to confirmation.

Customers are strongly advised to independently verify all material information before making any booking, payment, purchase, investment, or other financial commitment.

3. Prices, Charges & Final Cost

All prices displayed or communicated by Urban Homes Reality Kolkata are subject to change unless specifically confirmed by the concerned authorized party.

Unless specifically mentioned, a quoted property price may not include:

• GST, stamp duty, and registration charges.
• Parking, maintenance, floor-rise, and club or amenity charges.
• Legal and documentation charges.
• Utility, infrastructure, and development charges.
• Government fees and taxes, loan processing charges, and other project-related expenses.

The final payable amount shall be determined according to the applicable terms of the concerned developer, promoter, property owner, project, financial institution, government authority, and applicable laws.

Customers should obtain and review the applicable cost sheet and verify all additional charges before making payment or entering into a binding transaction.

4. Offers, Cashback & Promotional Benefits

From time to time, Urban Homes Reality Kolkata may promote or communicate promotional benefits including, but not limited to: registration cashback, discounts or special pricing, gifts, electric vehicles or other products, travel benefits, holiday packages, Goa/Maldives or similar travel benefits, and other promotional incentives.

Such offers may:

• Apply only to selected properties, projects, units, or campaigns.
• Be subject to eligibility criteria and have a limited validity period.
• Be subject to booking or transaction conditions.
• Require approval or confirmation by the concerned developer, promoter, property owner, or campaign authority.
• Be subject to applicable taxes and other charges.
• Be modified, replaced, suspended, or withdrawn without prior notice.

The exact benefit applicable to a customer shall be determined according to the applicable terms of the relevant project or campaign.

Website content, advertisements, social-media posts, videos, verbal communication, or promotional creatives should not by themselves be considered a final guarantee of any promotional benefit unless officially confirmed.

5. Property Viewing & Site Visits

Urban Homes Reality Kolkata may assist customers in arranging property site visits subject to availability and confirmation from the concerned developer, promoter, property owner, or project representative.

A site visit does not constitute a booking, does not reserve a property, does not guarantee availability, does not guarantee the quoted price, does not guarantee any promotional benefit, and does not create a binding contractual relationship.

Customers visiting a property or project site must comply with all applicable safety instructions, visitor requirements, access restrictions, security procedures, and directions issued by the concerned project or site management.

Urban Homes Reality Kolkata shall not be responsible for cancellations, restrictions, delays, access issues, or changes caused by the developer, promoter, property owner, project management, government authorities, weather, security conditions, or other circumstances beyond our reasonable control.

6. Booking, Purchase & Transaction

Any property booking, purchase, allotment, agreement, sale transaction, payment arrangement, or other contractual relationship shall be governed by the official documents and terms issued by the concerned developer, promoter, property owner, or authorized entity.

Such documents may include: booking/application forms, allotment letters, cost sheets, payment schedules, demand letters, Agreements for Sale, sale deeds, possession documents, and other legally applicable documents.

Urban Homes Reality Kolkata does not independently determine or guarantee the contractual terms of a property unless specifically authorized to do so.

Customers should carefully review all relevant documents, charges, payment schedules, cancellation conditions, refund provisions, possession terms, specifications, and other conditions before signing or making payment.

Where appropriate, customers are advised to obtain independent legal and financial advice before entering into a binding transaction.

7. Documentation & Legal Verification

Urban Homes Reality Kolkata may provide general assistance or facilitate communication relating to property documentation. However, customers are responsible for conducting appropriate legal and financial due diligence.

Customers are encouraged to independently verify, where applicable: ownership/title documents, project approvals, RERA-related information, sanctioned plans, development permissions, property tax information, encumbrances or liabilities, saleability and transferability, agreement terms, developer/promoter documentation, project specifications, and other legally relevant information.

Customers may consult qualified professionals including property lawyers, chartered accountants, financial advisors, architects, or other authorized professionals.

Information provided by Urban Homes Reality Kolkata should not be treated as a substitute for independent legal, financial, taxation, or professional advice.

8. Home Loan Assistance

Where applicable, Urban Homes Reality Kolkata may assist customers in connecting with banks, financial institutions, loan consultants, or authorized lending partners.

Loan approval and lending decisions are made solely by the concerned financial institution. Factors may include: applicant eligibility, income, credit history, existing liabilities, documentation, property eligibility, loan-to-value ratio, interest rate, tenure, sanctioned amount, processing charges, and other lending conditions.

Urban Homes Reality Kolkata does not guarantee loan approval, a particular interest rate, sanctioned amount, tenure, processing fee, or other loan terms.

9. Third-Party Information

Our website and digital platforms may contain information, photographs, videos, floor plans, specifications, logos, links, brochures, advertisements, or other materials supplied by third parties, including developers, promoters, property owners, financial institutions, architects, project representatives, property service providers, and other authorized parties.

Although we make reasonable efforts to present such information accurately, we cannot guarantee that third-party information will always remain complete, current, accurate, or error-free.

Changes, omissions, delays, inaccuracies, or inconsistencies originating from third parties should be verified with the relevant authorized party.

10. Images, Floor Plans & Visual Representation

Property photographs, videos, illustrations, 3D renders, architectural images, floor plans, elevation images, sample interiors, lifestyle images, graphics, and other visual materials may be used for representational, illustrative, or promotional purposes.

Actual property conditions may differ from visual representations. Differences may occur in construction, finishing materials, furniture, interior decoration, landscaping, colours, lighting, dimensions, views, fixtures, amenities, common areas, and surrounding development.

Customers should verify final specifications, dimensions, inclusions, amenities, and deliverables with the concerned developer, promoter, property owner, or authorized representative before making a purchase decision.

11. Intellectual Property & Content Usage

All original content created, owned, commissioned, or lawfully used by Urban Homes Reality Kolkata is protected under applicable intellectual property, copyright, trademark, and other applicable laws.

This includes, without limitation: photographs, videos, property walkthroughs, reels, YouTube videos, social-media content, promotional creatives, graphics, designs, captions, written descriptions, scripts, voice-over content, advertisements, website content, logos, branding materials, marketing concepts, and other original digital or visual materials.

Unless expressly permitted in writing by Urban Homes Reality Kolkata, no individual, company, agency, developer, broker, channel partner, competitor, social-media page, website, or other third party may:

• Copy, download, reproduce, or republish our original photographs or videos.
• Re-upload or redistribute our videos or property walkthroughs.
• Upload our content to another YouTube channel, Facebook page, Instagram account, website, property portal, or other platform.
• Remove, hide, crop, blur, replace, or otherwise manipulate our logo, watermark, branding, or attribution.
• Edit, remix, modify, translate, reproduce, or commercially exploit our original content.
• Use our photographs, videos, graphics, captions, scripts, or creative materials to promote another business, property, agency, broker, service, or project.
• Present our content as their own original work.
• Create a misleading impression of ownership, authorization, affiliation, partnership, sponsorship, or endorsement.
• Use our content for paid advertising or lead-generation campaigns without written permission.

Permitted Sharing

Users may share or forward links to our original content through social-media or messaging platforms provided that: the content remains properly attributed to Urban Homes Reality Kolkata; the original content is not modified in a misleading manner; the content is not presented as the user's own work; and the sharing does not create a false impression of authorization or partnership.

Where a platform provides an official Share, Repost, or similar functionality, users are encouraged to use that functionality rather than downloading and independently re-uploading the content.

Third-Party Property Content

Certain property photographs, videos, floor plans, logos, project information, brochures, or other materials displayed by Urban Homes Reality Kolkata may be supplied by developers, promoters, property owners, or other authorized third parties.

Ownership and intellectual-property rights in such materials remain with their respective rights holders. Anyone wishing to independently reproduce, modify, commercially use, or distribute such material should obtain permission from the relevant rights holder where required.

Unauthorized Use

If any content belonging to or lawfully used by Urban Homes Reality Kolkata is copied, reproduced, re-uploaded, modified, commercially exploited, or represented as another party's own work without authorization, we reserve the right to request immediate removal and take appropriate action available under applicable law.

Such action may include: removal requests, copyright complaints, intellectual-property complaints, platform reports, requests for correction or attribution, and legal remedies where appropriate.

Reporting Unauthorized Use

For content-use permissions or reports of unauthorized use: Urban Homes Reality Kolkata — Phone: 9877487157 · WhatsApp / Support: 9123818044 · Email: urbanhomesrealitykolkata1825@gmail.com

12. User Enquiries, Contact Information & Communication Consent

When you submit an enquiry, contact form, WhatsApp request, phone number, email address, callback request, property enquiry, site-visit request, or other information through our website or digital platforms, you acknowledge and consent to Urban Homes Reality Kolkata and its authorized representatives contacting you regarding your enquiry and related real-estate services.

Communication may take place through phone calls, WhatsApp, SMS, email, or other electronic communication channels reasonably connected with your enquiry.

Communication may include: property information, pricing and availability, site-visit coordination, project information, home-loan assistance, documentation guidance, alternative property suggestions, offers and promotional campaigns, follow-up regarding your enquiry, and other relevant real-estate services.

Enquiry & Communication Consent

By submitting your contact details or enquiry, you expressly authorize Urban Homes Reality Kolkata and its authorized representatives to contact you regarding the property, service, project, or information requested by you.

You acknowledge that submitting an enquiry may result in follow-up communication relating to your requirement, including information about available properties, alternative properties, site visits, project updates, financing assistance, offers, promotional benefits, and related services.

You confirm that the information submitted by you is accurate to the best of your knowledge and that you are authorized to provide the contact details submitted.

Where permitted by applicable law, this consent may include communication through phone calls, WhatsApp, SMS, email, or other electronic channels. Standard telephone, SMS, internet, or messaging charges imposed by your service provider may apply.

You may request that promotional or non-essential communications be stopped. However, communications reasonably necessary for an existing enquiry, scheduled site visit, booking, transaction, documentation process, service request, or other ongoing interaction may continue where permitted or required by applicable law.

Submitting an enquiry does not create any obligation to purchase, book, invest in, or enter into any transaction with Urban Homes Reality Kolkata or any developer, promoter, property owner, or third party.

Customer information will be handled in accordance with our applicable Privacy Policy and relevant laws.

13. Promoter / Developer Lead Protection & Commission

Urban Homes Reality Kolkata may introduce prospective customers, buyers, investors, or other interested persons (“Introduced Customers”) to promoters, developers, property owners, project representatives, or other authorized parties.

Where Urban Homes Reality Kolkata introduces or materially facilitates a customer enquiry, property discussion, site visit, negotiation, booking, or transaction, the concerned promoter, developer, property owner, or authorized representative is expected to recognize and respect Urban Homes Reality Kolkata's role in originating or facilitating that customer relationship.

13.1 Lead Registration & Customer Attribution

A customer may be treated as an Urban Homes Reality Kolkata Introduced Customer where the customer has been: referred or introduced by Urban Homes Reality Kolkata; generated through our website, social media, advertisements, lead-generation campaigns, phone calls, WhatsApp, email, or other digital platforms; accompanied or referred by our team for a property site visit; provided to the promoter/developer through our official communication channels; introduced through our employees, representatives, associates, or authorized channel partners; or contacted by Urban Homes Reality Kolkata regarding the concerned property, project, developer, or related requirement.

Lead attribution may be supported by: enquiry records, call records, WhatsApp conversations, emails, CRM records, lead forms, site-visit records, customer messages, screenshots, or other reasonable documentary evidence.

13.2 Existing or Duplicate Leads

If a promoter or developer claims that a customer was already an existing lead, the promoter/developer should provide reasonable evidence showing that the customer had been independently registered or contacted before the introduction by Urban Homes Reality Kolkata.

Statements such as “the customer was already known to us”, “the customer came directly”, or “the customer had already visited” should preferably be supported by appropriate records where commission entitlement is disputed.

Where a duplicate lead exists, the parties should review the relevant dates, customer details, lead records, communication history, and site-visit records in good faith.

13.3 Commission Protection

Where a transaction is completed with an Introduced Customer, the applicable commission, channel-partner fee, professional marketing fee, or other agreed commercial payment shall be determined according to the applicable written agreement, project-specific terms, channel-partner arrangement, or other written commercial understanding. The fact that Urban Homes Reality Kolkata does not charge brokerage or commission directly from the customer does not waive, reduce, or invalidate any commission or channel-partner payment separately agreed to be payable by the promoter, developer, property owner, or authorized party. A customer discount or special pricing arrangement shall not automatically extinguish the separate commercial obligation of the promoter/developer toward Urban Homes Reality Kolkata.

13.4 No Direct Bypass or Circumvention

A promoter, developer, property owner, project representative, sales representative, employee, or authorized agent should not intentionally bypass Urban Homes Reality Kolkata after receiving a customer introduced by the company for the purpose of avoiding, reducing, concealing, delaying, or defeating an applicable commission. This includes intentionally: negotiating directly with an Introduced Customer to avoid our involvement; encouraging the customer to book directly to avoid commission; asking the customer not to disclose the transaction to Urban Homes Reality Kolkata; representing that Urban Homes Reality Kolkata is not entitled to commission where an applicable agreement exists; offering a special price on the condition that the customer does not disclose our involvement; directing a customer to another salesperson, broker, channel partner, or office for the purpose of avoiding our commission; or using customer information provided by Urban Homes Reality Kolkata to complete a transaction without properly acknowledging the company's involvement.

13.5 Direct Booking After Site Visit

If an Introduced Customer visits a project through Urban Homes Reality Kolkata and subsequently communicates directly with the promoter, developer, property owner, or project sales team, such direct communication shall not automatically remove Urban Homes Reality Kolkata from the transaction. Where the subsequent booking, allotment, agreement, purchase, or other transaction is reasonably connected with the original customer introduction, property showing, site visit, marketing activity, or negotiation facilitated by Urban Homes Reality Kolkata, the applicable commission entitlement shall remain subject to the relevant written commercial arrangement.

13.6 Related Person / Family Member Booking

A promoter, developer, property owner, or representative should not intentionally structure or record a transaction in the name of a spouse, parent, child, sibling, relative, nominee, associate, company, partnership, or other connected person for the purpose of avoiding commission where the transaction is substantially connected with an Introduced Customer. Where there is reasonable evidence of such connection, the parties may review the relevant records and determine commission entitlement according to the applicable agreement and applicable law.

13.7 Alternate Unit, Configuration or Property

If an Introduced Customer does not purchase the originally discussed unit but subsequently purchases another unit in the same project, another configuration in the same project, another phase of the same project, another property developed or marketed by the same promoter/developer, or a substantially connected property introduced during the same customer relationship — the transaction may remain subject to the applicable commission arrangement where the transaction resulted substantially from the original introduction, subject to the relevant written agreement. Changing the unit number, floor, configuration, booking structure, or property selection should not automatically be used to defeat an otherwise applicable commission entitlement.

13.8 Transaction Concealment

The concerned promoter, developer, property owner, or authorized representative should provide reasonable and accurate information regarding the status of an Introduced Customer where such information is reasonably necessary to determine commission entitlement. This may include: site-visit status, booking status, unit selected, booking date, cancellation status, re-booking status, agreement status, sale/allotment status, and other relevant transaction information. Intentionally concealing, misrepresenting, or withholding transaction information for the purpose of avoiding an agreed commission may constitute a breach of the applicable commercial arrangement.

13.9 Customer Communication Must Not Be Used to Defeat Commission

A promoter, developer, owner, or project representative should not instruct or encourage an Introduced Customer to conceal a transaction from Urban Homes Reality Kolkata for the purpose of avoiding commission. Statements or instructions substantially similar to “Do not tell Urban Homes Reality Kolkata about the booking.” or “If you buy directly from us, we can reduce the price and there will be no commission.” should not be used as a method of circumventing an applicable channel-partner arrangement. Any discount offered directly to the customer should be treated separately from the contractual or commercial relationship between the promoter/developer and Urban Homes Reality Kolkata.

13.10 Lead Disputes

If a promoter/developer disputes the source of a customer, the parties should review available records, which may include: lead registration date, customer name, contact number, enquiry date, site-visit date, CRM records, call records, WhatsApp/email communication, booking records, and other relevant evidence. Where available evidence establishes that Urban Homes Reality Kolkata introduced or materially facilitated the customer relationship, the applicable commission arrangement should be considered accordingly.

13.11 Commission Payment

Where commission is payable under a written arrangement, the concerned promoter/developer should process the applicable payment within the agreed payment timeline. If commission becomes payable upon a particular event—such as booking, receipt of booking amount, agreement for sale, registration, or another milestone—the applicable written agreement shall determine the payment trigger. Any unexplained withholding, reduction, delay, or denial of an agreed commission should be communicated with the relevant reason and supporting information.

13.12 Records & Evidence

Urban Homes Reality Kolkata may maintain legitimate business records relating to leads and customer introductions, including: CRM records, enquiry forms, call logs, WhatsApp messages, emails, site-visit records, customer confirmations, lead-registration records, screenshots, booking-related communication, and other relevant business records. Such records may be used to establish the chronology and source of a customer introduction where a legitimate commission dispute arises.

13.13 Separate Channel Partner Agreement

For stronger commercial protection, project-specific arrangements should preferably be recorded through a separate written Channel Partner / Commission Agreement specifying, where applicable: commission percentage or fixed amount, applicable taxes, lead-registration procedure, duplicate-lead procedure, lead-protection period, commission payment trigger, payment timeline, cancellation/re-booking treatment, alternate-unit/project treatment, non-circumvention obligations, transaction reporting, and a dispute-resolution mechanism. Where a separate written agreement exists, its specific terms shall govern the commercial relationship to the extent permitted by applicable law.

14. External Links & Third-Party Platforms

Our website may contain links or references to third-party websites and platforms, including social-media platforms, developers, property portals, banks and financial institutions, government or regulatory websites, and other external resources.

Such links are provided for convenience and informational purposes. Urban Homes Reality Kolkata does not control or assume responsibility for the content, availability, security, privacy practices, terms, or policies of third-party websites. Users should review the applicable terms and privacy policies of third-party websites before providing information or using their services.

15. Accuracy, Updates & Website Availability

We make reasonable efforts to maintain accurate and updated information on our website and digital platforms. However, we do not warrant that every piece of information will always be complete, current, accurate, error-free, continuously available, or free from technical interruptions.

Real-estate inventory, pricing, offers, project specifications, construction progress, and market conditions can change rapidly. Information may become outdated between the time it is published and the time it is viewed by a user. Website information should therefore be considered subject to confirmation.

16. Website Use & Prohibited Activities

Users agree to use our website and digital platforms only for lawful purposes. Users must not knowingly:

• Provide false or misleading information.
• Attempt unauthorized access to our website, systems, accounts, or data.
• Interfere with website operations.
• Introduce viruses, malicious code, or harmful software.
• Scrape or systematically extract website content for unauthorized commercial purposes.
• Misuse our brand name, logo, content, or identity.
• Use our website for fraudulent, unlawful, or deceptive activities.
• Impersonate Urban Homes Reality Kolkata or its representatives.
• Create misleading advertisements or property listings using our identity or content.

We reserve the right to restrict access and take appropriate lawful action where misuse is identified.

17. Limitation of Liability

To the extent permitted by applicable law, Urban Homes Reality Kolkata shall not be responsible for losses, delays, costs, claims, or consequences arising from circumstances beyond our reasonable control. This may include: changes in property prices, availability, or project specifications; developer or promoter decisions; delays by developers or third parties; construction delays; possession delays; changes in government rules or regulations; government approvals or regulatory decisions; loan rejection or changes in loan terms; financial-institution decisions; incorrect or outdated third-party information; natural disasters; technical failures; internet or communication failures; force majeure events; and other circumstances beyond our reasonable control.

Nothing in these Terms shall exclude or limit any liability, right, remedy, or protection that cannot legally be excluded or limited under applicable law.

18. Changes to These Terms

Urban Homes Reality Kolkata reserves the right to update, modify, revise, add, or remove provisions of these Terms & Conditions from time to time. Any updated version shall become effective when published on this website unless otherwise stated. The “Last Updated” date indicates when these Terms were most recently revised. Users are encouraged to review these Terms periodically. Continued use of the website or services after an updated version is published may constitute acknowledgment of the revised Terms, subject to applicable law.

19. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Subject to applicable law, disputes arising out of or relating to the use of this website, our services, or these Terms shall be subject to the jurisdiction of the appropriate courts and legal authorities having jurisdiction in Kolkata, West Bengal. Nothing in this section shall prevent a party from exercising any statutory right or remedy available under applicable law.

20. Contact Us

For questions, clarifications, property enquiries, content permissions, promotional information, or concerns regarding these Terms & Conditions, please contact:

Urban Homes Reality Kolkata
Real Estate Marketing & Sales
Kolkata, West Bengal, India
Phone: 9877487157
WhatsApp / Support: 9123818044
Email: urbanhomesrealitykolkata1825@gmail.com

Acceptance of Terms

By accessing, browsing, submitting an enquiry, contacting us, requesting property information, scheduling a site visit, or otherwise using our website or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to your rights and protections under applicable law.

If you do not agree with these Terms, please discontinue use of the website and related services.

Urban Homes Reality Kolkata reserves all rights not expressly granted under these Terms & Conditions.